Our Transport Service Policies - Review Our Terms & Conditions

TERMS / POLICYS

The customer agrees that the assigned Broker and/or Shipping Agent will arrange transport by sourcing licensed and insured trucking companies within the requested service area.
The customer consents to their contact information being shared with the approved trucking company/Owner Operator for scheduling and communication regarding pickup and delivery.
Pickup and delivery dates are estimated and may be affected by weather, road conditions, or mechanical issues.
The assigned Broker and/or Shipping Agent is not liable for any delays or storage fees.
Customers will receive email and text notifications once a carrier is assigned.
The customer must ensure the vehicle(s) and/or equipment is ready for pickup. Any discrepancies in condition, size, or operational status may result in pickup refusal or additional fees.
Loose parts must be removed or secured. Any parts that detach during transport are the customer’s responsibility.
(Vehicles Only) Personal items inside the vehicle must be secured in the trunk or back seat, with a weight limit of 100 lbs. Excess weight may lead to pickup refusal or extra charges.
(Vehicles Only) The trucking company/Owner Operator is not responsible for personal belongings inside the vehicle.
If the customer is unable to accept delivery, the shipment may be placed in storage, and all associated fees must be paid before final delivery.

At pickup, the customer (or representative) must inspect and document any existing damages on the Bill of Lading before signing.
At delivery, the customer must inspect the shipment with the carrier and document any new damages on the Bill of Lading before signing.
If no damages are noted, it confirms the shipment was received in good condition, and neither the Broker, Shipping Agent, nor the carrier can be held liable.
Carrier liability ends upon delivery once the final inspection form is signed.
Damage claims must be reported within 24 hours of delivery.
All claims must be filed directly with the trucking company listed on the Bill of Lading.
If damages occur, the customer will receive a copy of the carrier's insurance certificate to file a claim.
All transport fees must be paid in full before any damage claim can be processed.

We accept all major credit and debit cards.
A valid credit/debit card is required to confirm the booking and authorize fund availability.
Customers will receive an email confirmation once a carrier is assigned.
Dispatch/Scheduling Fees must be paid via Credit/Debit upon pickup (included in the total transport cost).

Remaining balance payment options:

Option 1: Credit/Debit after pickup (funds held until delivery confirmation)
Option 2: Cash/Certified funds upon delivery
A 4% processing fee applies to full credit/debit payments.

If the shipment is not picked up within 5 days of the first available pickup date, the customer may cancel without a fee.
Cancellations must be submitted in writing via email (phone cancellations are not accepted).

Cancellation Fees apply if canceled after carrier assignment or within the 5-day available pickup window:

Failure to release the shipment to the assigned carrier results in a Dry Run Fee:

$200 for vehicles
Up to $500 for equipment (based on transport requirements)
Refunds are processed within 48 business hours of cancellation approval.
The Broker and/or Shipping Agent reserves the right to cancel any order at any time.