1. General Agreement

• The customer acknowledges and agrees that all transportation will be arranged by an FMCSA-licensed broker and executed by a licensed and insured motor carrier or owner-operator.

• The customer authorizes the disclosure of their contact information to the assigned broker and carrier solely for the purpose of scheduling and coordinating pickup and delivery.

• All pickup and delivery dates provided are estimates and may be subject to change due to traffic, weather, mechanical issues, or other unforeseen delays.

• Neither Ace Auto Transport, the broker, nor the carrier shall be liable for delays, missed appointments, or any resulting storage fees.

• Upon assignment of a carrier, the customer will be notified via email and/or text message with the carrier’s contact information.

• The customer is responsible for ensuring the vehicle(s) or equipment is prepared and ready for transport. Any discrepancies relating to size, weight, condition, or operability may result in service refusal or additional charges.

• Loose items must be removed or properly secured. We disclaim any responsibility for parts or accessories that become detached or lost during transit.

Vehicle Shipments Only:

• Personal belongings are limited to 100 pounds and must be secured in the trunk or rear seat.

• Carriers reserve the right to refuse pickup if excess or improperly stored items are present.

• Carriers disclaim responsibility for personal belongings left inside the vehicle.

• If the customer is unavailable to accept delivery, the shipment may be placed in local storage at the customer’s expense. Final delivery will not be scheduled until all outstanding fees are paid.

2. Inspections & Damage Claims

• At pickup, the customer or their authorized representative must inspect the vehicle or equipment with the carrier and document any pre-existing damage on the Bill of Lading (BOL) before signing.

• Upon delivery, a joint inspection with the carrier is required. Any new damage must be recorded in writing on the BOL prior to accepting the shipment.

• If no damage is noted at delivery, the shipment shall be deemed accepted in satisfactory condition, and liability shall transfer to the customer upon signing the BOL.

• All damage claims must be submitted directly to the assigned motor carrier. Contact and insurance information will be provided upon request.

• Damage claims must be initiated within 24 hours of delivery. Full payment of all transportation fees is required before any damage claim will be processed.

3. Payment Terms

• We accept all major credit and debit cards.

• A valid credit or debit card on file is required to confirm your booking.

• Once a carrier is assigned by the licensed broker, the customer will receive confirmation via email and text.

• Our dispatch coordination/service fee (included in your quote) is charged once a carrier is confirmed or the vehicle is picked up.

Final Payment Options:

Option 1: Full Transport Payment Collected in Advance
In cases where full payment is collected in advance, Nationwide Dispatchers LLC (DBA Ace Auto Transport) collects the total transport fee as an authorized agent on behalf of the assigned licensed and insured carrier.  Funds designated for transport services will be remitted in full to the carrier. No payment is due at delivery unless otherwise stated. We do not retain any portion of the transport fee beyond our disclosed coordination charge.  A 4% Electronic Payment Fee will be applied to the full transport amount for all credit and debit card transactions. 

Option 2: Balance Paid at Delivery
Balance paid directly to the carrier at delivery via Cash, Zelle, or certified funds.

4. Cancellation & Refund Policy

You may cancel your order without penalty if:

• No carrier has been assigned, and

• Your vehicle has not been picked up within 5 business days from your initially scheduled pickup date.

Cancellation Fees (after carrier assignment):

• $99 for vehicles

• $200 for equipment

Dry Run Fee (if carrier arrives but cannot pick up):

• $200 for vehicles

• Up to $500 for equipment (depending on distance, equipment type, and carrier charges)

Cancellation Process & Refunds:

• All cancellations must be submitted in writing via email.

• Phone cancellations are not accepted.

• Refunds, if due, will be processed within 48 business hours after written cancellation confirmation.

• We reserve the right to cancel any booking at any time and for any reason.

5. MOBILE SMS PRIVACY POLICY