1. General Agreement

• The customer acknowledges and agrees that Ace Auto Transport, operated by Nationwide Dispatchers LLC, acts as a transportation broker and arranges transportation services through licensed, insured, and federally authorized motor carriers.

• Ace Auto Transport does not own or operate the trucks used to transport shipments and does not directly transport vehicles, equipment, or freight.

• The customer authorizes Ace Auto Transport to share their contact information with the assigned motor carrier as reasonably necessary to schedule and coordinate pickup and delivery.

• All pickup and delivery dates provided are estimates and may be subject to change due to traffic, weather, mechanical issues, carrier availability, or other unforeseen circumstances.

• Ace Auto Transport and the assigned motor carrier are not responsible for delays, missed appointments, or resulting storage fees caused by circumstances beyond their reasonable control.

• Once a carrier has been assigned, the customer will be notified via email and/or text message and provided with the carrier's contact information.

• The customer is responsible for ensuring that all vehicles, equipment, or freight are accurately described, properly prepared, and ready for transportation. Discrepancies involving size, weight, dimensions, condition, accessibility, or operability may result in service refusal, additional charges, or revised transportation arrangements.

• Loose items must be removed or properly secured before pickup. Ace Auto Transport and the motor carrier are not responsible for loose parts, accessories, or items that become detached, damaged, or lost during transportation.

Vehicle Shipments Only:

• Personal belongings placed inside a vehicle are limited to 100 pounds and must be properly secured in the trunk or rear seat.

• The assigned carrier may refuse pickup if excessive, improperly stored, or unsafe personal belongings are present.

• Ace Auto Transport and the assigned carrier are not responsible for personal belongings left inside the vehicle.

• If the customer or authorized recipient is unavailable to accept delivery, the vehicle may be placed in local storage at the customer's expense. Additional delivery arrangements may require payment of applicable outstanding charges.
  

2. Inspections & Damage Claims

• At pickup, the customer or their authorized representative should inspect the vehicle or equipment with the assigned motor carrier and ensure that any pre-existing damage or existing condition is accurately documented on the Bill of Lading (BOL) before signing.

• At delivery, the customer or authorized representative should conduct a joint inspection with the motor carrier and document any apparent new damage on the BOL before signing for delivery.

• Customers should document any damage discovered after delivery as soon as reasonably possible and retain photographs, the BOL, and other supporting documentation.

• Damage claims relating to transportation should be submitted to the assigned motor carrier, which is responsible for the transportation and applicable cargo-claim process. Carrier contact and insurance information will be provided to the customer.

• Customers should notify the assigned motor carrier and Ace Auto Transport promptly regarding any suspected transportation-related damage so that the appropriate claims process can be initiated.

• Transportation charges remain due in accordance with the agreed payment terms. Submission of a damage claim does not automatically suspend or eliminate payment obligations.

3. Payment Terms

• We accept major credit and debit cards.

• A valid credit or debit card may be required to confirm and secure a booking.

• Once transportation has been arranged with a motor carrier, the customer will receive confirmation via email and/or text message.

• Any brokerage, coordination, or service fee charged by Ace Auto Transport will be disclosed as part of the customer's quote or booking terms and charged according to those terms.
  
  

Final Payment Options:

Option 1: Full Transport Payment Collected at Pickup

When the full transportation amount is collected at pickup, Nationwide Dispatchers LLC, doing business as Ace Auto Transport, may collect payment on behalf of the transportation transaction and applicable parties in accordance with the agreed booking terms. Any brokerage, coordination, or service fee retained by Ace Auto Transport will be disclosed to the customer. Applicable transportation funds will be handled and remitted in accordance with the payment arrangement established with the assigned motor carrier.  No additional payment will be due at delivery unless otherwise stated in the customer's booking confirmation or transportation agreement.

* A 4% electronic payment fee may be applied to eligible credit and debit card transactions where permitted by applicable law and disclosed before payment is processed.

Option 2: Balance Paid at Delivery

Any remaining transportation balance may be paid directly to the assigned motor carrier at delivery by Cash, Zelle, certified funds, or another payment method accepted by the carrier, as specified in the customer's booking confirmation.

4. Cancellation & Refund Policy

The customer may cancel a booking without a cancellation fee if:

• No motor carrier has been assigned; and

• The vehicle or equipment has not been picked up within 5 business days after the originally scheduled pickup date.

Cancellation Fees After Carrier Assignment:

• $99 for vehicles

• $200 for equipment

These fees may apply after a motor carrier has been assigned and transportation arrangements have been confirmed.

Dry Run Fee

If the assigned motor carrier arrives at the pickup location but is unable to complete pickup because the shipment is unavailable, inaccessible, improperly prepared, inaccurately described, or otherwise unable to be loaded:

• $200 for vehicles

• Up to $500 for equipment, depending on distance traveled, equipment type, and applicable carrier charges

Cancellation Process & Refunds:

• All cancellation requests must be submitted in writing via email.

• Phone cancellations are not accepted as a substitute for written notice.

• Refunds, when applicable, will be processed within 48 business hours after written cancellation has been confirmed and the applicable refund amount has been determined.

• Ace Auto Transport reserves the right to decline or cancel a booking when necessary due to carrier availability, inaccurate shipment information, safety concerns, inability to service the shipment, nonpayment, or other circumstances affecting the ability to arrange transportation.